Shipping Policy

Please make sure to provide a full billing and shipping address (if different from billing). Do not forget to include a valid cell-phone number (for delivery purposes).

We do not ship to P.O.Boxes, Package Stations or other temporary addresses (i.e.Hotels, Airports, etc.). Such order will be cancelled/refunded immediately after receipt or latest once declined by shipping carrier.

Order Processing Time

Items marked as „IN STOCK“ are usually physically available in our EU warehouse and can be shipped right away. These products are shipped within 1-3 business days from the order entry (excluding public holidays), unless stated otherwise.

Items marked as „In Production“, „On Backorder“ or “Build-to-Order” in our catalog means, that the item is available at our supplier or already on the way to our EU warehouse. These items are shipped to customers upon receipt from the manufacturer.

An order can only be shipped once all parts are available in our local EU warehouse.

Orders with SEPA Bank Transfer as the payment method will be processed only after payment receipt. Therefore stock on the website during checkout is subject to prior sales if the payment is received at a later date.

Estimated processing time for backordered items

Brand Backorder processing time
*Sliger Designs Desktop Cases approx. 4-9 weeks (temporarily due to large backlog)
*Sliger Designs Rackmount Cases approx. 4-9 weeks (temporarily due to large backlog)
Noctua approx. 1-2 weeks
DEMCifilter approx. 1-2 weeks
LINKUP approx. 2-4 weeks
   

* Computer cases from Sliger Designs are in general built for each individual customer. The processing time includes manufacturing, import into the Europe including customs clearances and preparing the order to be shipped to the customer from our EU based warehouse. However if all required parts are available (marked as “IN STOCK” during cart/checkout) in our EU warehouse, then the order is assembled locally and shipped within 1-3 business days.

Estimated ship date may be subject to change without prior notice. In case of any changes or delays, we will inform you immediately about the status of your order.

Shipping to UK

We are able to accept UK orders with a minimum value of 150,- EUR excl. VAT

This is necessary to comply with UK HMRC office’s tax and import regulations that came into force after BREXIT. We recommend you to add any additional small items or accessories that you might need later, otherwise ordering these later might not be possible because of minimum order value.

More information can be found under the below links:

Alavara BREXIT VAT

Taxes and Import Fees

All prices on our website include a Slovak VAT rate of 20% as reference. Correct VAT rate applicable for your particular delivery address is visible on the Cart Page or during Checkout after you have entered your Billing and Shipping Address (if different from billing). Non-EU customer will see prices excluding VAT on the checkout page upon entering their non-EU address.

All our products are shipped exclusively from our EU-located warehouse.

Countries Tax
EU (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)  Delivered Duty Paid
Europe (Others) Delivered Duty Unpaid
Switzerland Delivered Duty Unpaid
United Kingdom Delivered Duty Unpaid
Rest of World Delivered Duty Unpaid
*Delivered Duty Paid: All duty/tax cost are paid at the moment of ordering on our website. You do not need to pay any extra fees to receive your parcel.

 

*Delivered Duty Unpaid: Customer will be charged applicable taxes/duty in his country to the shipping carrier, prior to receiving the shipment. Shipping carrier will contact the recipient with instructions before delivery.
Please note, that some shipping carriers may charge a very small fee (usually around 10-13 EUR or equivalent in other currency) for processing the import documentation on your behalf, which is outside of our influence and control. However in some countries the recipient has the option to refuse processing of the customs papers by the carrier and can submit relevant paperwork by him-/herself instead. Please contact your local carrier for more information about this option.

Our Shipping Partners

We provide various tiers of shipping options depending on your address. Every order upon shipping will receive its own and unique tracking ID which will be sent to the customer via email. Thanks to the provided tracking link the customer will be able to track the shipment with ease.

 

Sustainability

Sustainability and environmental responsibility is very important to us and we strongly believe that together with our customers and carefully selected shipping partners we can do some good to the environment. Therefore we have decided to actively seek shipping partners that are committed to help protecting the environment by gradually switching to a more eco-friendly logistic operations, participating in carbon offset programs, supporting clean energy and renewables.

DPD Carbon Neutral 

We are proud to announce that our main shipping partner DPDgroup is already doing a great deal to fight climate change with each and every parcel delivery. DPDGroup does this by precisely measuring their carbon footprint per parcel, reducing it in any way they can, and offsetting the remaining emissions by funding clean energy projects around the world.

The result is 100% carbon neutral parcel delivery across Europe. All at no extra cost to our customers.

Shipment Tracking

Slovak Post

  • Form small envelopes or parcels up to 0,50kg
  • With tracking ID and insurance
  • Customer service Contact Page
  • Shipment tracking possible also via your national postal service provider
Postal Service

DPD Group

  • Ideal for all standard EU shipments up to 30kg
  • With tracking ID and insurance
  • Customer service Contact Page
  • Shipment tracking possible also via your local DPD website
Standard Shipping

DHL Express

  • For special and urgent orders up to 30kg
  • With tracking ID and insurance
  • Customer service Contact Page
  • Available for non-EU shipments or when Standard Delivery is not available
Special Shipping

TNT

  • Economical choice for international shipments
  • With tracking ID and insurance
  • Customer service Contact Page
  • Available for selected EU and non-EU shipments
Standard Shipping

Shipping Rates

Shipping costs are calculated during checkout based on the total weight of the ordered items, number of packages and customer address. You can simply add your desired product into the cart and enter your Country, City and ZIP code to see relevant shipping rates for your particular address.

Country Estimated transit time Charge
Austria approx. 1 day from € 8,50
Belgium approx. 3-4 days from € 14,50
Bulgaria approx. 3-4 days from € 25,00
Croatia approx. 3-4 days from € 19,50
Czech Republic approx. 1 day from € 8,50
Cyprus approx. 5 days from € 29,00
Denmark approx. 3-4 days from € 17,50
Estonia approx. 3-4 days from € 22,00
Finland approx. 4-5 days from € 22,50
France approx. 3-4 days from € 16,50
Germany approx. 2 days from € 10,00
Greece approx. 5 days from € 26,00
Hungary approx. 1 day from € 8,50
Ireland approx. 4 days from € 26,00
Italy approx. 3-4 days from € 16,50
Latvia approx. 4 days from € 22,00
Lithuania approx. 3-4 days from € 22,00
Luxembourg approx. 3 days from € 14,50
Netherlands approx. 3 days from € 14,50
Poland approx. 2 days from € 8,50
Portugal approx. 4-5 days from € 22,50
Romania approx. 3 days from € 20,00
Slovakia approx. 1 day from € 4,50
Slovenia approx. 3 days from € 19,50
Spain approx. 4-5 days from € 22,00
Sweden approx. 3-4 days from € 18,00
Switzerland approx. 2 days from € 22,00 (*excl. VAT)
United Kingdom approx. 3 days from € 26,50 (*excl. VAT)

The transport/transit time from our EU warehouse to the customer and has no influence on the actual manufacturing time.

Shipping calculation on our website is available up to 30kg total gross weight per order depending on region. For larger/heavier orders please contact us to offer you an appropriate shipping option.

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